How do I return an item?
You may return or exchange any unused and unwashed merchandise if you are dissatisfied with your purchase within 30 days after the shipping date for the value of the goods purchased. Absolutely no refunds on shipping charges. In most cases, a new Shipping/Handling fee will be due for exchange.
Please notify us of damaged merchandise within 72 hours of receiving your product.
DO NOT return any products without
contacting customer service first (1-888-91-ROBES). We retain the right
to refuse all packages returned without our consent.
All items returned must be clean, unused and with original tags still attached and in the original packaging in order to accept the return or exchange.
When making your return please include, your name, address, phone
number, email address and your invoice number. A copy of your packing
list, email confirmation or proof of purchase, such as a copy of the
original sales receipt will be needed for reimbursement of the full
purchase price . This will also greatly reduce the time it will take to
process your return.
Once the return is received and processed customer service will contact
you for your credit card information in order to process the return
in the amount of the purchase price (excluding the shipping charges).
All credits will be processed to the original purchaser only. Please
note that you are responsible for shipping and handling charges on
returned merchandise. In order to ensure your return is safe and
documented, send your package via a prepaid, insured and traceable
method. For your security, please return your gift with an insured
courier (e.g., FedEx, UPS, DHL or USPS Parcel). Chadsworth & Haig
is not responsible for items damaged or lost in transit.
Chadsworth & Haig
Attn: Returns Department
506 Usher Street
Pageland, SC 29728